Better Public Sector Decision Making through Better Conversations.
- Deepa Mirchandani
- Dec 8, 2025
- 2 min read

Public institutions worldwide face the same challenge: how to move beyond consultation theatre to create genuine dialogue that shapes policy and delivers change that is felt at local, community levels. Global financial contraction is being felt at local council and administration levels across the world and therefore demonstrating value for money and effectiveness has never been more important. Deeper conversations don't leave the effectiveness of activations to chance.
That's why we're excited to submit our Conversation Architecture™ Elemental Diagnostic to UNDP's Atlas of Innovation in Public Communication. The Atlas celebrates approaches that transform how institutions engage with people - exactly what our diagnostic enables.
The Challenge We Address
Most public consultations achieve surface agreement whilst fundamental tensions remain unexamined. Power dynamics stay invisible. Diverse voices are included without genuine influence. The result? Policies that miss community needs and perpetuate existing limitations; wasting vital resources in time, effort and money.
Our Innovation
The Diagnostic assesses eight Elementals that determine whether dialogue creates breakthrough or maintains comfortable patterns. It reveals, for instance, whether "inclusivity" means genuine co-creation or performative representation. Whether institutions can work with productive discomfort or default to managing tension away.
By making these patterns visible BEFORE dialogue begins, institutions can architect conversations that actually work - transforming how public communication happens and making outcomes much more effective.
Why This Matters Now
From climate adaptation to urban development, today's challenges require unprecedented collaboration. The diagnostic de-risks deployment of public funds - better financial decisions emerge when scoping and design phases address real dynamics, not assumed ones.
It accelerates implementation by addressing tensions upfront, reducing blocks during delivery. It demonstrates accountability, showing public funds invested in genuine engagement rather than performative processes. And it builds trust - when citizens see genuine influence rather than theatre, engagement deepens.
The tool also strengthens relationships across teams, departments, and stakeholders by making visible the patterns that typically create friction. Success depends not on frameworks but conversation quality itself. Our diagnostic makes this measurable, actionable, systematic.
Join the Movement
The Atlas of Innovation showcases practices redefining public communication globally. We encourage other innovators working at the intersection of dialogue, governance, and social change to check it out and take part. Together, we're building evidence that different conversations create different futures.
Access the Diagnostic, the Blueprint and the Deep Dive paper into the Patterns at: https://www.deepandmeaningful.co/resources









